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Knowledge Base

Report Commander may fail to recognize a valid license when running on 64-bit computers

Programs Affected:

Report Commander

Article ID: K00000360
Last Reviewed: 17 December 2009

Symptoms

You activate Report Commander using a temporary or permanent license. However, when you run Report Commander to print or export a report it still displays the evaluation message:

This software is unlicensed and may be used for evaluation purposes only for up to 30 days. Purchase a license to eliminate this message.

Cause

This problem occurs because the License Manager may save the license file to the wrong location when running on 64-bit versions of Windows.

Resolution

To resolve this problem you must set a Registry value so that Report Commander can find the license:

Start the Windows Registry Editor (regedit.exe).
Nevigate to the following key:
HKEY_LOCAL_MACHINE\Software\Wow6432Node
Create a new key named "Arcana Development" below the "Wow6432Node" key.
Create a new key named "License Repository" below the "Arcana Development" key.
Create a new String (REG_SZ) value named "RepositoryFileName" below the "License Repository" key.
Set the "RepositoryFileName" value to:
C:\Program Files\Arcana Development\Licensing\licenses.adlr
Export or print a report from Report Commander to confirm that it now recognizes the license correctly.

Status

This problem will be fixed in the next release of the Report Commander.

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Information on this page and the Arcana Development software to which it refers is provided "as is" and without warranties as to performance or merchantability or any other warranties whether express or implied. Because of the various hardware and software environments into which and uses to which the software may be put, no warranty of fitness for a particular purpose is offered. In no event shall Arcana Development, LLC, be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages, even if Arcana Development, LLC, has been advised of the possibility of such damages.