Symptoms

You activate Report Commander using a temporary or permanent license. However, when you run Report Commander to print or export a report it still displays the evaluation message:

This software is unlicensed and may be used for evaluation purposes only for up to 30 days. Purchase a license to eliminate this message.

Cause

This problem occurs because the License Manager may save the license file to the wrong location when running on 64-bit versions of Windows.

Resolution

To resolve this problem you must set a Registry value so that Report Commander can find the license:

  1. Start the Windows Registry Editor (regedit.exe).
  2. Nevigate to the following key:
    HKEY_LOCAL_MACHINE\Software\Wow6432Node
  3. Create a new key named "Arcana Development" below the "Wow6432Node" key.
  4. Create a new key named "License Repository" below the "Arcana Development" key.
  5. Create a new String (REG_SZ) value named "RepositoryFileName" below the "License Repository" key.
  6. Set the "RepositoryFileName" value to:
    C:\Program Files\Arcana Development\Licensing\licenses.adlr 
  7. Export or print a report from Report Commander to confirm that it now recognizes the license correctly.

Status

This problem was resolved in Report Commander version 1.5. See the download page to download the latest version.