Support

 
For help and resources tailored to a specific product, please see:

adTempus

Arcana Scheduler

Report Commander
 

Support Tools

Knowledge Base
A searchable collection of articles that provide information on known problems with our software and address problems or questions frequently encountered when using the software.
License Management
Use our online license management system to determine how many licenses you have, retrieve lost licenses numbers or electronic license certificates, and transfer licenses between computers.
Discussion Forums
Use the discussion forum to exchange information with other users.
Contact Support
Submit a request for technical support.

 

 
adTempus RSS feed icon

This article describes a software problem.  Jobs may ignore failed conditions after applying Maintenance Update 7 

This article describes a software problem.  adTempus fails to start programs with error "The parameter is incorrect" 

This article describes a software problem.  Error when saving script on 64-bit platforms 

This article describes a software problem.  Database creation fails during installation when using Windows authentication for SQL Server 

This is an informational article.  adTempus Support for Windows 7 

This is an informational article.  Diagnosing job failures 

This is an informational article.  Determining the cause when the adTempus service fails to start 

Arcana Scheduler RSS feed icon

This is an informational article.  Schedule Administrator and Configuration Editor fail on some systems with Data Execution Prevention enabled 

This is an informational article.  Diagnosing "Failed to start" messages 

This is an informational article.  Interpreting "Unacceptable Return Code" or "Completed with Errors" messages 

This is an informational article.  Solving problems with scheduled programs 

Report Commander RSS feed icon

This article describes a software problem.  Report Commander may fail to recognize a valid license when running on 64-bit computers 

This is an informational article.  Output produced using Report Commander may be formatted differently than those produced by the Crystal Reports Designer 

This is an informational article.  Creating mailing lists for use with Report Commander 

This is an informational article.  Error when installing Report Commander: "This software package can only be installed on systems that support common language runtime assemblies"