Symptoms

The adTempus service may stop executing jobs, even though adTempus continues to run. Symptoms may include:

• Jobs are not executed as scheduled, and the "Next Start" time is not updated when a scheduled execution time is missed.
• Jobs appear to be stuck in "Queued" status.
• The adTempus Console may freeze when you try to edit a job.

If the adTempus service is restarted, jobs will begin running normally again.

Cause

In some rare circumstances the adTempus service is encountering an internal resource deadlock while trying to execute a job, which results in the symptoms described above.

Status

This issue was corrected in a maintenance update released on November 3, 2008. See article K00000326 for information about obtaining this update.