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Our software is available directly from us, or you may purchase through a
reseller.
Our online order system can be used to place
orders using credit cards, purchase orders, checks, and wire transfers. Orders
may also be placed without using the form.
Evaluation copies are available for all of our software are available for download.
See the products page for product information.
For sales related questions, please contact us.
Before ordering, please review the terms and conditions
that govern your purchase.
Pricing
Please see the pricing page for license options
and pricing information.
Volume licensing discount information.
Need a Quote?
Find the items you need in our price list and add them
to your shopping cart. From your shopping cart you can save
your order as a quote. The quote can be printed for your use and will remain valid
for 30 days. You can later return to the order form to complete your saved order,
or send us the quote with your purchase order.
Software Delivery
Our software is available by electronic delivery only. When you purchase
software you will receive your license information by e-mail, including a
license number that is used to "activate" the software.
We do not have separate "evaluation" and "licensed" versions of our software. If
you already have an evaluation copy of the software installed, your license
information will convert it into a fully-functional "licensed" installation.
There is no need to re-install the software after you purchase a license.
Online Ordering
Our secure online order form is designed to get your order processed as quickly
as possible.
This form allows you to make purchases by credit card, purchase order, check, or
wire transfer.
To begin your order, proceed to the online store.
The following sections provide information on the available online purchase methods.
Credit Card
Providing your credit card information on our secure order form is the fastest way
to complete your order, and is very safe. Your order will be completed immediately
and your license information will be delivered within an hour of your purchase.
If personal preference or company policy prevent you from providing your credit
card information over the Web, you can still use the online form to submit your
order, then send us your credit card information separately by e-mail, fax, or mail.
Purchase Order
To place an order using a purchase order, you will be asked for your purchase order
number.
If you have purchased from us before, that's all we need.
If this is your first order, you will need to complete a credit
application and send it to us along with a copy of the purchase order by
mail or fax. Your order will be completed once we receive the purchase order.
You will be sent an invoice by regular mail.
Payments are due within 30 days of the invoice date. Late payments are subject to
a late-payment fee of 1.5% per month, with a minimum $5 fee. Payment must be made
by check in U.S. dollars drawn on a U.S. bank, or by wire transfer. Wire
transfers are subject to a $15 fee imposed by our bank. Returned checks are subject
to a $50 fee.
Customers outside the United States:
please read.
Note: In some cases, determined at our sole discretion, we may withhold your permanent
license until we receive payment against our invoice. In such cases we will send
you a temporary license that will enable you to operate the software for 60 days
while we wait for payment.
Prepay by Check
If you wish to pay using a check (without being invoiced ), complete
the online order form and then send us your check, payable to "Arcana Development,
LLC". You will receive a pro-forma invoice by e-mail.
Checks must be in U.S. dollars and drawn on a U.S. bank. Returned checks are subject
to a $50 fee.
Customers outside the United States:
please read.
Note: If you choose this option you will not receive
your license information until we receive your payment. If you want to receive your
license immediately and be invoiced, use the Purchase
Order method.
Offline Ordering
If possible, please use our online order form. It's faster
than "offline" purchasing and completely safe.
If you choose not to use our online order form, you can mail or fax your purchase
order, credit card information, or check to us. We are not able to accept telephone
orders. See the contact information page for
our address and fax number.
Please observe the following guidelines when submitting your order:
Purchase Orders
If you have not ordered from us before you must complete a
credit application before we will accept your purchase order. If you
have purchased from us using a purchase order before, be sure to include your customer
number on your order.
Customers Outside the U.S.
Payment is due for the full amount indicated on your invoice or order summary. Any
taxes, duties, currency conversion charges, bank service fees, or other fees and
charges are your responsibility .
For orders to be paid by wire transfer we charge a $15 service charge. This covers
our cost for accepting the wire transfer; any charges imposed by your
bank are still your responsibility.
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