License Management Help

Our self-service license management system allows you to

  • Generate license files to activate the software on a computer
  • Track where each license is in use
  • Review the subscription status of each license
  • Update the contacts for an account or license
  • Transfer licenses between computers
  • Merge accounts for easier management
  • Give other users access to manage the licenses

If you have more than one license you can have more than one license account. For example, if different groups within your organization are responsible for different sets of licenses, the licenses can be kept in separate accounts.

Logins, Accounts, Licenses, Customers?

Your login is your personal account at the Arcana Development Web site. Your login may be linked to:

  • One or more Customer account(s), if you are responsible for purchasing licenses. The Customer Number is an all-numeric number.
  • One or more License Account(s), if you are responsible for managing licenses. The License Account Number isn't really a number but an alpha-numeric identifier that looks like "A1B2-C3D4-E5F6-G7H8".

Each License Account contains one or more License Number that is used to activate the software on a computer.

Getting Started

When you purchase license (or someone else purchases it on your behalf), we send you an e-mail message with the license details and the License Account Number. We create a new login for you if you don't already have one, and link it to the License Account.

After you log in in to your account, go to the Licenses section to find a list of all the products and license accounts your login is linked to.

If you weren't designated as the delivery contact when the license was purchased, your login won't be linked to the License Account. In that case you will need to request access to the account from the account administrator (the person whom the license was delivered to). To do this, use the Missing Licenses section at the bottom of the Licenses page, or contact us for assistance.

How Do I...

Find your License Number or License Account Number

When you purchase a new license, you receive an e-mail message from us with the license details, including the License Account Number. Individual license numbers are not included in this e-mail but are listed in your account.

If the software is currently installed and running with a valid license, you can get the license information from the product About box or the License Manager tool:

To find your License Account Number, run the License Manager tool from the adTempus group on the Start menu. Double-click your adTempus license to open the license information window, which will show both the License Number and the License Account Number.

If you have the Console open you can get your License Number from the About box: Make sure the Console is connected to the adTempus server and select the server node in the Console Tree. Then choose About from the Help menu. The License Information section will show the License Number (but not the License Account Number).

To find your License Account Number, run the License Manager tool from the Report Commander group on the Start menu. Double-click your Report Commander license to open the license information window, which will show both the License Number and the License Account Number.

If you have either the Project Editor or Command Line Builder open you can get your License Number from the About box (choose About from the Help menu). The About box will show the License Number (but not the License Account Number).

"Activate" Your Software

Our products do not allow you to type a license number in directly. Instead you must activate the software using an Internet connection or a downloaded license file. See the following links for specific instructions:

Deactivate (Remove) a License

If you are no longer using the software on a computer, you can deactivate that computer and return the license to your account so it can be used on another computer.

  • You can return the license before you uninstall the software by running the License Manager program from the product's group on the Start menu. In the License Manager, select the license, then choose Return License from the License menu.

    If you do not return the license before you uninstall, the uninstall program will ask you if you want to return your license.

    You can also return the license through this Web site, as described in the next paragraph. This may be necessary if you have already removed the software from the old computer, or if the computer is no longer accessible.

  • You can return the license here in the online license management system:
    1. In the Licenses section of your account, select the correct product and License Account Number to view the licenses
    2. On the product licenses page, select the license you want to return, based on the license number or computer name.
    3. On the license details page, select the "Deactivate (return) license" option.

Move a License

If you are moving the software from one computer to another, you must transfer the license as well. To do this, return the license from the old computer and then activate the software on the new computer.

If you need to keep both computers running at the same time for a short time, you can get a temporary license for the new computer until you are ready to complete the transfer.

Get a Temporary License

A temporary license can be used to operate the software for a short time. You can get a temporary license here. Alternatively, you can do this from within the product's License Manager (a program installed with the software): select Get Temporary License from the License menu.

In either case, temporary licenses are valid for 30 days from the date of issue, and you are allowed only 3 temporary licenses per computer.

Upgrade Software

When you purchase a license upgrade, we create a new license number for the new version. This new license will show a status of "Allocated," meaning that it cannot be used to activate the software on a new computer. If you upgrade the software on the same computer, the License Manager tool will update the computer to the new license during the activation process. If you are installing the upgrade on a different computer, you will not be able to activate the software on the new computer until you deactivate the old computer. See this article for more details.

What if you're not ready to upgrade the software to the new version, but need to transfer the old license to a new computer?

When you return the old license, you won't be able to reissue the same license number it to a new computer, because the license has been upgraded. Instead, you can activate the software using the new (upgraded) license, because all licenses are backward-compatible (the license for one version of the software will work with all earlier versions).

Reinstalling Software

If you reinstall your software (for example, if you are rebuilding your server after a failure), you may need to reactivate your license as well. Please refer to the following scenarios:

  • Reinstalling the software on the same computer: If the operating system has been reinstalled, your license will no longer be present on the computer. However, the Activation Wizard should automatically reuse the license that was previously issued to the computer. If it does not (and tells you that there are no licenses in your account available for use), you will need to log in to your license account and deactivate the license issued to the old computer. After you have done this you will be able to activate the software on the new computer.
  • Reinstalling the software on a new computer that has the same name as the old computer: In this scenario you have created a new server to replace the previous adTempus server, and the new server has the same name as the old server. In this case the Activation Wizard will generally automatically reuse the license that was previously issued to the computer name. If it does not (and tells you that there are no licenses in your account available for use), you will need to log in to your license account and deactivate the license issued to the old computer. After you have done this you will be able to activate the software on the new computer.
  • Reinstalling the software on a different computer, with a different computer name: This scenario is the same as a license transfer. If you did not deactivate the software on the old computer and can no longer run the License Manager that was installed on the old computer, you will need to log in to your license account and deactivate the license issued to the old computer. After you have done this you will be able to activate the software on the new computer.

Combine Licenses

You may have licenses in more than one license account. This can happen if you have deliberately kept your licenses in different accounts (for example, if they are managed by different groups within the organization), or it may happen accidentally (if you purchased additional licenses and didn't tell us to put them in your existing account). If you want to consolidate all of the licenses into a single account to simplify management, you can merge the accounts. Only a user with Administrator permission for an account can merge it into another account.

To merge accounts:

  1. Review the accounts you have access to and determine which account should be the "target" (the account you want to keep).
  2. Go into each of the other accounts and go to the Merge section at the bottom of the main account page. This option will only be available if you have Administrator permission for the account.
  3. Select the target account and click the Merge button to complete the merge. By default the user access permissions from the source account will be copied to the target account, but you can choose not to do this.

Note: You can merge an account into an account that you are not an administrator of, or even into an account that you don't have any permission for, but you won't have access to the account until an administrator grants you access.

Manage Access to the License Account

When a new License Account is created, the delivery contact becomes the Administrator of that account. The Administrator can add additional users to the account to give them access the licenses and/or allow them to administer the account.

To do this, go to the Licenses by Account section of your account and select the appropriate account. On the management page for the account you will find a Users section where you can add users to or remove them from the account.

If the Users section is not visible, you are not an administrator of the account and cannot manage the users for it.