Symptoms

When you try to save a job, adTempus reports the following error:

An unexpected error has occurred

Displaying the details of the message shows the following information:

Message Number: 0xC004F807

Message:  An unexpected error has occurred.

Additional Information: 0xC004F807


An unexpected error has occurred.

   at ArcanaDevelopment.adTempus.Client.IJob.Save()

   at ArcanaDevelopment.adTempus.UI.dlgEditJob.btnOK_Click(Object sender, EventArgs e) (0x0)

Cause 1: Internal Error

Arcana Development is investigating the cause of this problem. If the workaround below does not resolve the problem for you, or you would like to provide further information for our diagnostic purposes, please submit a support request. Include the following information in your support request:

  • The log files from "c:\program files\arcana development\adtempus\logs" on the computer where the adTempus Console is running.
  • The log files and XML files from "c:\program files\arcana development\adtempus\logs" on the computer where the adTempus service is running.

Workaround 

In many cases this issue can be resolved by closing and restarting the adTempus Console. If this does not resolve the problem, restart both the adTempus service and the adTempus Console.

Cause 2: Database out of space

Check the Application log in the Windows Event Viewer for an error message from adTempus alerting you to database problems. Also review the adTempus service diagnostic logs, where you may find messages related to database space, disk space, or transaction log space, such as the following:

Error -2147467259: The transaction log for database 'adtempus_XXX' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases (source=Microsoft OLE DB Provider for SQL Server; native error=9002; SQL state=42000)

 This indicates that your database is out of space, preventing adTempus from saving your changes. You should immediately stop the adTempus service while you resolve the problem, as adTempus will be unable to save changes (including job history and status changes) until you do so.

  • If you are using the SQL Server Express database provided with adTempus, contact us for assistance resolving the problem.
  • If you are using your own SQL Server instance to host the adTempus database, consult with the database administrator to resolve the problem.