Summary

When e-mail notification fails during a job, adTempus logs a message to the Job Log reporting the failure, along with an error message. In some cases this information will be enough to determine the cause of the problem, such as an invalid server address or password.

In some cases, however, the error message may be a generic "Send failed" error message:

In this case, the adTempus diagnostic log will contain more detailed information about the failure.

More Information

To locate the the error information, find the most recent "adtempussrv.*.log" file in the "logs" directory under the adTempus program directory (on the computer where the adTempus service is running). Open this log file in a text editor such as Notepad and search for the string "Send failed: ChilkatLog:". Following this line in the log will be a detailed transcript of the mail session, including more detailed error information.

If you are not able to determine the cause of the problem from the information in the log file, contact us for assistance.