Symptoms

When you attempt to export a report to Excel, Excel Record, or RTF format, the export fails with the following error message:

Invalid export DLL or export format

Cause

This error is caused by a problem with the Crystal Reports runtime components used by Report Commander.

Resolution

This problem can be resolved by modifying the PATH environment variable for the computer.

If Report Commander is installed on a 32-bit computer, add the following to the end of the PATH variable:

;C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86

If Report Commander is installed on a 64-bit computer, add the following instead:

;C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86

If you currently have a command prompt window open that you are using to run Report Commander, you must close it and open a new command prompt window so that the new path takes effect.