Summary
Beginning with version 2.1.5, the Arcana Scheduler is able to produce a diagnostic log that can assist Arcana Development in determining the cause of problems with the Scheduler.
More Information
To produce a diagnostic log:
- Make sure you are running version 2.1.5 or later of the Arcana Scheduler (use the About command on the Help menu in the Schedule Administrator to find out). If you are using an earlier version, download and install the latest version.
- From your computer's Control Panel, open the Services applet.
- Locate the Arcana Scheduler service in the list of services and click the Stop button to stop the service.
- After the service has stopped, type the word "traceon" (without the quotation marks) in the Startup Parameters box at the bottom of the Services dialog box.
- Click the Start button to restart the Arcana Scheduler.
The next time the Scheduler exhibits the behavior in question:
- Repeat steps 2 and 3 above to stop the Arcana Scheduler service.
- Locate the file called "adscheduler.log". For version 2.2.1 and later, this file will be in the Arcana Scheduler program directory. For earlier versions, it will be in the winnt\system32 directory. Send the file to Arcana Development.
- Delete "adscheduler.log" from your computer.
- Repeat step 5 above to restart the Arcana Scheduler service. IMPORTANT: Send the file to us or move it to another folder before restarting the service. Beginning with version 2.2, the log will be deleted when the Scheduler is restarted.
When logging is no longer needed, you should turn off logging (the log file can grow to be quite large):
- Repeat steps 2 and 3 above to stop the Arcana Scheduler service.
- After the service has stopped, type the word "traceoff" (without the quotation marks) in the Startup Parameters box at the bottom of the Services dialog box.
- Click the Start button to restart the Arcana Scheduler.
