notification retried but failed to include attachment - Community

Tracy (3 posts)

January 9, 2023 07:55 AM

Accepted Answer

Hello Support,

In our production server, we had SMTP server socket connection this morning and it interrupted with sending out notification. In the log, I was able to see it had retry mechanism. we did end up getting notification, however, for several jobs that are supposed to have reports attached failed to get attachments.

Is there a way to improve so we can get attachment in the retry process? Thanks in advance!

Regards,

Tracy Yang

Bill Staff (601 posts)

January 17, 2023 01:27 PM

Accepted Answer

Sorry--this was posted to the wrong forum and got overlooked.

If there were supposed to be attachments to the message, then they should have been included when the message was eventually sent. We will need more details about how the notification is set up, and ideally the adTempus error logs from that day. If you still have the logs covering the relevant time period (in "C:\Program Files\Arcana Development\adTempus\4.0\logs\default"), please open a support case so we can take a look.

Bill Staff (601 posts)

January 23, 2023 04:47 PM

Accepted Answer

We have completed a fix for this problem. It happens when a Notification Action is configured to include attachments but the attachments are not saved as Captured Files in the job history. If notification fails, the temporary copies of these attachments get deleted before notification is retried, so the attachment cannot be included when notification succeeds. The fix will be in the next release or hotfix.